Privacy and Disclaimer Policy for Eira Business Services (BPO), Hyderabad, India.
Effective Date: 12/11/2024
Introduction
Eira Business Services (BPO) ("Eira" or "we") is committed to protecting your privacy and ensuring the confidentiality of your personal and business information. This policy outlines our practices regarding the collection, use, disclosure, and protection of your information.
I. Privacy Policy
1. Information Collection
We collect information from you when you :
- Contact us via phone, email, or mail
- Visit our website
- Register for our services
- Provide information for business processing outsourcing (BPO) purposes
2. Types of Information Collected
- a. Personal information (name, address, phone number, email)
- b. Business information (company name, address, industry)
- c. Client data (as required for BPO services)
3. Use of Information
- a. To provide BPO services
- b. To communicate with you
- c. For marketing and promotional purposes
- d. To improve our services
4. Disclosure of Information
-
a. We may disclose information to :
- Authorized personnel
- Third-party service providers (subcontractors)
- Law enforcement agencies (as required by law)
- We will not disclose information without your consent, except as required by law.
5. Security Measures
- a. We implement industry-standard security protocols
- b. We store information securely
- c. We restrict access to authorized personnel
II. Disclaimer
a. Limitation of Liability
- Eira shall not be liable for any damages or losses resulting from :
- Use of our services
- Reliance on information provided
- Unauthorized access or disclosure
b. No Warranty
Eira's services and information are provided "as-is" without warranty of any kind.
c. Applicable Laws
This policy is drafted to comply with :
- Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011
- Information Technology Act, 2000
- General Data Protection Regulation (GDPR) (for international clients)
d. Changes to This Policy
Eira reserves the right to update this policy. Changes will be posted on our website.
e. Contact Us
For questions or concerns about this policy, please contact :
- 406, F Block, Patel's Green Park, JJ Nagar, Yapral, Hyderabad - 500087, India
- +91 8317545594
- info@eira.in
f. Privacy and Policy content
When you voluntarily send us electronic mail / fillup the form, we will keep a record of this information so that we can respond to you. We only collect information from you when you register on our site or fill out a form. Also, when filling out a form on our site, you may be asked to enter your: name, e-mail address or phone number. You may, however, visit our site anonymously. In case you have submitted your personal information and contact details, we reserve the rights to Call, SMS, Email or WhatsApp about our products and offers, even if your number has DND activated on it.
g. Acknowledgement
By using Eira's services or website, you acknowledge acceptance of this policy.
For any grievances or complaints, please contact :
- Name: Mr. Chandrahas C
- Email: chandra.c@eira.in
- Mobile: +91 8317545594